Refund Policy
Return Shipping Charges
Return shipping costs for items that meet the return rules are covered by Chocomochakids.
The reason for the return is not our fault ( such as dislike of design or look )and the initial shipping and restocking fee will be deducted from your refund.
Defective, damaged, or incorrect products
If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible(service@chocomochakids.com). We will send you a new product and Chocomochakids will cover all costs. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request. Please don't discard the product until you receive a reply from Chocomochakids, we may need you to send back them.
Order cancellations
We will assist with cancellation of an order or part(s) that have not been shipped and are not marked as non-cancelable / non-refundable items. Items that have been shipped already cannot be canceled or modified. Cancellations can be done online by submitting a request, or through our service team who can be reached via live chat or phone. Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected.
Billing & Refunds
The reimbursement amount will only be awarded once the item has been returned and inspected for damage and the item has not been used. If all these conditions are met, the client will receive a refund within 14 business days. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, Affirm, Check). Once the refund has been issued a confirmation email will be sent.
Please note
It is the responsibility of the customer to ensure that the delivery address are correct when making the purchase. We will not be responsible for incorrect delivery addresses.
Disclaimer
In effort to provide our valued clients with the most up to date and accurate information, Chocomochakids is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice.
Chocomochakids is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from Chocomochakids. While we work to avoid any errors or omissions that may appear on our website, we do reserve the right to cancel any undelivered orders based on inaccurate information.
Return shipping costs for items that meet the return rules are covered by Chocomochakids.
The reason for the return is not our fault ( such as dislike of design or look )and the initial shipping and restocking fee will be deducted from your refund.
Defective, damaged, or incorrect products
If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible(service@chocomochakids.com). We will send you a new product and Chocomochakids will cover all costs. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request. Please don't discard the product until you receive a reply from Chocomochakids, we may need you to send back them.
Order cancellations
We will assist with cancellation of an order or part(s) that have not been shipped and are not marked as non-cancelable / non-refundable items. Items that have been shipped already cannot be canceled or modified. Cancellations can be done online by submitting a request, or through our service team who can be reached via live chat or phone. Your request will be processed as quickly as possible, but please note that sometimes products ship quicker than expected.
Billing & Refunds
The reimbursement amount will only be awarded once the item has been returned and inspected for damage and the item has not been used. If all these conditions are met, the client will receive a refund within 14 business days. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, Affirm, Check). Once the refund has been issued a confirmation email will be sent.
Please note
It is the responsibility of the customer to ensure that the delivery address are correct when making the purchase. We will not be responsible for incorrect delivery addresses.
Disclaimer
In effort to provide our valued clients with the most up to date and accurate information, Chocomochakids is continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice.
Chocomochakids is not responsible for any additional charges, labor, loss, or damage incurred as a result of information, correct or incorrect, referenced or products purchased from Chocomochakids. While we work to avoid any errors or omissions that may appear on our website, we do reserve the right to cancel any undelivered orders based on inaccurate information.